Our Services

Our Philosophy

One of our team will guide you through the process step by step, helping you make the choices that are suitable for your family in your own time. By being patient and listening carefully, we will guide you through all the options.

We will always visit you in your own home as many times as you need, or you can chat to us at our offices. We will be available for you on the phone, via email or text 24hrs a day 7 days a week. Each decision will be made in accordance with your wishes, your need and your budget.

What we will do for you

• We take the stress out of planning a funeral
• We ensure you deal with the same person from the moment you contact us, through to the funeral service, and also afterwards
• We will treat your loved one with respect and as an individual
• We will provide honest and practical guidance throughout the whole process, from paperwork, choosing a coffin, booking a minister or celebrant, organising flowers, transport, catering, newspaper notices, memorial masonry and more
• We will plan all aspects of the funeral service including stationery, service sheets and music
• We will do everything in our power to honour your wishes.

Our Chapel of Rest

Your loved one will be cared for in our private and unique chapel of rest. Whether you are religious or not, Bethania Chapel, our beautifully restored Methodist chapel in Acrefair is a place of privacy and calm where you can come to reflect and grieve in peace before the day of the funeral.

Paperwork

There can often be a confusing amount of paperwork to deal with following a death. We will go through all the necessary documents with you, from death certificates, medical certificates and applications for cremation. We will ensure all paperwork and legalities are taken care of. The only item that we cannot undertake for you is registering the death which has to be done by you. We will, however, relate you to the very simple procedure that should be followed. If you feel you need moral support, we are happy to accompany you to the Registrar.

Coffins

Coffins now come in many different materials and designs; from traditional to modern wooden coffins, to eco-friendly coffins made from wicker, willow or bamboo. By talking and listening to you, we will help you choose the coffin, furnishings, plaque and wording that reflects your loved one.

Flowers

Floral arrangements can be organised by us in any style you require. Using your own ideas or our booklet of designs we can help you choose the most appropriate floral tribute. Floral choices can include lettering, crosses, hearts, baskets, sprays and wreaths.

Transport

The J. Francis Roberts & Son fleet of funeral hearses and vehicles provide dignified transport for you and your family on the day of the funeral. We are also able to organise other forms of transport if you require.

Service Leaflets

Service leaflets will be designed and printed in-house and can include photographs, images or poems in accordance with your wishes.

Memorials

When you are ready to plan your memorial masonry, we will take you through the options, looking at choice of stone, wording and style, using trusted stonemasons to create your personal design.

Additional Services

Newspaper notices and thank you notices can be arranged by us, using your wording or suggestions from us.

A venue and catering for after the funeral can be arranged using trusted and reliable service providers. Catering can also be organised in your home where refreshments can be prepared and served.