Privacy Policy

You do not need to disclose any personal information to access our website. Information is collected when you complete online forms such as our Contact Form. Data may also be derived from phone calls and if you email us directly. Personal data is used to deal with enquiries or requests. It can also be utilised to improve our services. We never use personal details for marketing purposes other than sending out a customer satisfaction/comments invited letter. By submitting personal information you agree to us storing it and using it in accordance with this Privacy Policy.

J Francis Roberts & Son Funeral Directors will only disclose your information to our partner companies including other suppliers, third-party service providers, Government bodies and law enforcement agencies. In providing the information, you give us your consent to use it in this manner.

“Third parties” includes third-party service providers (including contractors and designated agents) and other entities within our group. The following third-party service providers may process personal information about you for the purposes of providing their services:

• Crematoria
• Doctor’s
• Cemetery, Burial Grounds & Grave diggers
• Newspapers
• Churches, Vergers and Wardens
• Ministers of Religion and Celebrants
• Printers & Stationers
• Florists
• Caterers
• Organists’, Musicians and Choirs.

All our third-party service providers are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

Our website may contain hyperlinks to websites that are not operated by us. Any such hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party websites or any association with their operators. We do not control these websites and are not responsible for their data or privacy practices. We urge you to review any privacy policy posted on any site you visit before using the site or providing any Personal Data about yourself.

Our website contains hyperlinks to other pages on our website. We may use technology to track how often these links are used and which pages on our website our visitors choose to view. Again this technology does not identify you personally – it simply enables us to compile statistics about the use of these hyperlinks.

As a transparent and professional business we give everybody the chance to ask for a copy of the personal information we have. All you need to do is contact us directly. We will do our best to respond to your request promptly. Please note there may be an administrative charge.

In addition to requesting a copy of the personal data we have, you can also contact us if you would like us to make any amendments or delete the records entirely.

The aim of this section is to detail why J Francis Roberts & Son Funeral Directors collects personal data, how we use it, our policy on secure storage and confidentiality, and your rights under the new General Data Protection Regulation (GDPR).

Information we may collect

• Personal data: Name, date of birth, home address, telephone number, email address
• Order history
• Some financial information.

Why do we store personal information?

The details we collect help us to provide the best service we can. They also allow us to provide personalised emails to customers who may be interested in our services. We will manage your data carefully and never pass it unnecessarily.

Keeping your data secure and confidential

All staff at adhere to our confidentiality policy. It is their legal obligation to keep all information confidential unless there is a safety risk. In addition we only disclose personal information when we have your express permission. The only time we can share details without your consent is if it is required by the law. Every person has the right to withdraw consent for details to be shared at any point. A carer or representative may be able to give consent if the individual is unable to do so themselves for whatever reason. The law requires us to pass on certain personal details when a court order is issued.

What are your rights?

The Data Protect Act (1998) and the new General Data Protection Regulation detail your rights in regards to the personal information that is collected. You have the following rights:

• The right to be informed that data is being collected
• The right of access to personal information
• The right to rectification if there are any errors
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling.

In some cases data cannot be rectified or deleted. In these situations we will explain exactly why we are unable to do this. If you would like a copy of all the personal information we hold about you simply contact us. We may ask you to prove your identity to ensure the details are not disclosed incorrectly.

Is there information you can’t look at?

In some cases your personal data may have details about other people. In these situations we cannot disclose these details unless that individual gives consent. If there is a risk that the information could cause serious physical or psychological harm we will not reveal it.